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San Diego State University

Fowler College of
Business Administration

Intellectual Contribution

Title
When Demographic Differences Exist: An Analysis Of Service Failure And Recovery Among Diverse Participants
Author(s)
Chung-Herrera, B. G., Gonzales, G., Hoffman, D. K.
Type of Research
Peer-Reviewed Journal Articles
Date Published
2010, Before July
Contribution Type
Discipline-based scholarship (basic research)
Contribution Category
C
Points
6
Publication Title
Journal of Services Marketing
Volume(s)
24
Page Number(s)
128-141