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San Diego State University

Fowler College of
Business Administration

Intellectual Contribution

Title
 Service Employee Stress: Investigating the Immediate and Long Term Effects of Emotional Labor and Customer Crowding on Job Outcomes
Author(s)
Baker, A.
Type of Research
Peer-Reviewed Journal Articles
Date Published
2011, After July
Contribution Type
Discipline-based scholarship (basic research)
Contribution Category
B
Points
9
Publication Title
International Journal of Research in Marketing
Volume(s)
28
Edition
4