Knowledge Management Success in an Engineering Firm
Type of Research
Peer-Reviewed Journal Articles
2013, After July
Contributions to practice (applied research)
Engineering Management Reviews
Are engineering organizations knowledge using organizations and are engineers knowledge workers? This paper says they are and discusses the need for knowledge management in engineering organizations. Unfortunately, the knowledge management literature does not provide much guidance on how to measure the success or benefits of doing knowledge management in an engineering or other knowledge using organization. This paper discusses research that proposes a definition of knowledge management success and dimensions and measures that organizations can use to measure knowledge management success. A case study of a nuclear utility engineering organization is used to illustrate how these dimensions and measures can be used demonstrate the success of a knowledge management initiative/project.