Facilitator-in-the-box: Process Support Applications and Computer Assisted Collaboration Engineering to Help Practitioners Realize the Potential of Collaboration Technology.
Briggs, R. O., Kolfschoten, G. L., Vreede, G. J., Lukosch, S. G., Albrecht, C.
Type of Research
Peer-Reviewed Journal Articles
2013, After July
Discipline-based scholarship (basic research)
Journal of Management Information Systems
Digital Object Identifier
ABSTRACT: The potential benefits of collaboration technologies are typically realized only in groups led by collaboration experts. This raises the facilitator-in-the-box challenge: Can collaboration expertise be packaged with collaboration technology in a form that nonexperts can reuse with no training on either tools or techniques? We address that challenge with process support applications (PSAs). We describe a collaboration support system (CSS) that combines a computer-assisted collaboration engineering platform for creating PSAs with a process support system runtime platform for executing PSAs. We show that the CSS meets its design goals: (1) to reduce development cycles for collaboration systems, (2) to allow nonprogrammers to design and develop PSAs, and (3) to package enough expertise in the tools that nonexperts could execute a well-designed collaborative work process without training.