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San Diego State University

Fowler College of
Business Administration

Intellectual Contribution

Journal of Management Information Systems Special Issue: Structure and Complexity in Sociotechnical Systems
Briggs, R. O., Nunamaker, J. F., Sprague, R. H.
Type of Research
Date Published
2009, Before July
Contribution Type
Publication Title
Journal of Management Information Systems
ME Sharpe
Armonk, New York; London, England
Volume 26 Number 1 Summer 2009
This Special Section focuses on the many roles of structure in the complex, sociotechnical milieu of the information systems (IS) domain. Complex objects and complex phenomena abound in the IS domain. From the myriad of relationships among data objects to the vast interdependencies among software requirements to the networks of knowledge and human relationships both engendered by and supported by IS, the complexity of the domain far exceeds the limited capacity of human cognition. Structures and approaches to structuring make it possible to comprehend, reason about, and use these complex concepts. The eight papers in this Special Section illuminate approaches to bringing structure and order to the complexity of the domain. Indeed, the first of these articles tackles the complexity of the domain itself. In their paper "A Meta-Theory for Understanding Information Systems within Sociotechnical Systems," Robert P. Bostrom, Saurabh Gupta, and Dominic Thomas argue that adaptive structuration theory can serve as a meta-theory to organize and integrate many other theories in the IS literature into a comprehensive sociotechnical understanding of the field. They examine the nature and value of meta-theory, drawing insights and examples from many papers within and from outside the domain in support of the position that a meta-theoretical perspective can deepen understandings of the domain, of phenomena that manifest in the domain, and of theories offered to explain these phenomena. Andrea Forte, Vanessa Larco, and Amy Bruckman examine the emergence and nature of self-governance structures such as policies, norms, and ideals among developers in large-scale distributed voluntary knowledge-work projects in their paper, "Decentralization in Wikipedia Governance." They examine centralization and decentralization trends for self-governance in light of theories of commons-based governance developed for offline contexts, supporting their positions with examples from long-running projects from the field. The paper "Engaging Group E-Learning in Virtual Worlds," by Katherine Franceschi, Ronald M. Lee, Stelios H. Zanakis, and David Hinds, addresses the question of the value that 3D virtual worlds can bring to the online learning experience beyond that which is already generated by more conventional approaches to computer-aided instruction. The authors argue that the strong sense of presence generated by these systems, the degree to which they afford naturalistic modes of conversation, and the degree to which they provide capabilities for joint manipulation of shared objects lead to more engaging online interactions, and therefore better learning. The paper discusses in detail the way the unique affordances of 3D immersive environments support new social structures for online learning experiences. Xitong Guo, Doug Vogel, Zhongyun (Phil) Zhou, Xi Zhang, and Huaping Chen, in their paper, "Chaos Theory as a Lens for Interpreting Blogging," report on a method for discovering structure in large, seemingly chaotic patterns of communication among people and interconnections among the data objects they exchange. Using the blogo­sphere as an example, the paper provides an overall view of blogging from micro (individual blog traffic dynamics) and macro (blogosphere structure) levels. Its findings may be extended to many other IS/information technology (IT) challenges where value could be derived by discovering the structure that underlies seeming chaos. The paper "Managing Knowledge in Light of Its Evolution Process: An Empirical Study on Citation Network--Based Patent Classification," by Xin Li, Hsinchun Chen, Zhu Zhang, Jiexun Li, and Jay F. Nunamaker Jr., also addresses the discovery and use of relationship structures among large collections of data objects by focusing on networks of citations. The paper reports an experimental study on a longitudinal patent data set. The reported approach yielded an improvement of more than 30 percent in classification accuracy compared to conventional content-based methods, which could lead to significant reductions of information overload among people who must draw information from collections of objects that contain citations to one another. Paul Benjamin Lowry, Nicholas C. Romano Jr., Jeffrey L. Jenkins, and Randy W. Guthrie examine a similar question from a different perspective in their paper, "The CMC Interactivity Model: How Interactivity Enhances Communication Quality and Process Satisfaction in Lean-Media Groups." This field study found that in very large groups, interactivity, communication quality, and satisfaction-with-process improved substantially when groups moved from face-to-face communication to lean computer-mediated communication channels. The authors discuss the implications of their findings for the continuance, satisfaction, and performance of large-scale global groups. The paper "Leveraging Crowdsourcing---Activation-Supporting Components for IT-Based Ideas Competition," by Jan Marco Leimeister, Michael Huber, Ulrich Bretschneider, and Helmut Krcmar, examines a complex new social structure, crowdsourcing, and proposes a new structured procedure for harnessing the approach. It describes how activation-enabled functionalities can be systematically designed and implemented to support crowdsourced IT development using enterprise resource planning software as an example from the field. From this work, the authors derive a two-step model for the process for motivating participation in such projects. Gwendolyn L. Kolfschoten and Gert-Jan de Vreede also present a structured methodology in their paper, "A Design Approach for Collaboration Processes: A Multimethod Design Science Study in Collaboration Engineering." The paper reports a four-year field study during which they developed and deployed a multistep design process for collaborative work practices. This work provides insights that may generalize to other domains where designers use a design pattern language as a foundation of their approach. Each of the papers in this Special Section builds on a paper that was nominated for a best-paper award at the Hawaii International Conference on System Sciences (HICSS). Each paper presents an important and thought-provoking perspective on complexity and structure in the IS/IT domain. We commend each of them to your reading.
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